FAQs - Frequently Asked Questions
Buying From Us
1. How can I buy from the Austin Coin Collecting Society?
It’s easy to buy from the Austin Coin Collecting Society. We are a division of Austin Rare Coins, Inc and are a full service precious metals firm– we buy, sell and trade gold, silver, platinum, and palladium bullion daily. Our specialty is Gold Coins, Gold Bullion, Gold Bars, and Silver Coins.
2. Is anyone allowed to buy from ARCI?
We are happy to offer our services to clients of all kinds– coin collectors, investors, dealers and brokers who will have their items shipped within the United States. Our online websites make it easy to order under $5,000 with a credit card. We can also offer cash and quantity discounts when you call our Specialists at 1-800-668-9419.
3. Is there a minimum order amount?
When you order online at www.ACoins.com there is no minimum order amount. If you are a local Austin client, we are glad to see you by appointment only for orders that are $1,000 or more.
4. Do I have to open an account with the Austin Coin Collecting Society to purchase?
We do not require you to register with an account at the Austin Coin Collecting Society to make a purchase. You will never be asked to sign an application to buy precious metals or give us your Social Security number before you buy. We recommend that you do not give up your privacy to purchase precious metals.
5. Can I cancel my order after it’s placed?
As soon as your order is placed with good funding, the prices are locked in. If you place an order online with a credit card, the credit card will not be charged until the order is shipped. It is our goal to assist you in every possible way when you purchase precious metals. We rarely see cancellations on orders because we do our best to help you find exactly what you need. We realize that under rare circumstances some orders may need to be canceled.
6. After my order is placed, can I change it?
We prefer to honor orders in the exact terms under which they are placed. If you would like to add additional items to your order, it would be best to place a second order online or with one of our experts.
7. Can you store my precious metals purchases for me?
We do not store any products for our clients. We are happy to deliver precious metals to you in a timely fashion and offer suggestions of safe places for storage.
8. Do you report my transactions to the IRS?
We do not report any transactions to the IRS. We will never ask for your driver's license or Social Security number. You are responsible for filling out a 1099 B-Form to report capital gain/loss.
Selling to Us
9. Do you buy coins?
Austin Coin Collecting Society is interested in purchasing Rare U.S. Gold & Silver coins that may be already certified and that were made before 1933, etc. We are happy to buy back coins that our clients have purchased and ask to be the first place you call when you are ready to sell. If you are not yet our client and wish to sell coins that you have, we are only interested in collections that have been appraised for $2,500 or more. Click here to submit your Free Coin Appraisal.
10. How do I find out how much my U.S. Coins are worth?
Most people ask this question because they have a few old coins around and are curious of their value. It's impossible for us to respond to thousands of requests for coin prices without being able to see the coin condition. However, we can recommend you look at the 2011 Redbook. Click here Guide to U.S. Coin Prices If your collection consists of silver coins, quarters, nickels, and pennies, we recommend that you look in the Yellow Pages under “coin dealers” to find an expert in your area who can evaluate the coins.
11. Can I trade coins I already have for different coins?
We are happy to help our clients trade coins they have purchased from us for other coins if the timing is right. Please call to speak with a Gold Specialist at 1-800-668-9419 for advice about when is a good time to trade. Gold Specialist are available from 9am to 9pm central time seven days a week.
Payment Options
12. What kinds of payment can I use?
We accept Visa, MasterCard, Discover and American Express for orders up to $5,000. We require a personal check or bank wire for orders over $5,000.
| Order Amount |
Preferred Payment Types |
| $0 to $1,500 (USD) |
Credit Card, Check, or PayPal
|
| $1,501 to $5,000 (USD) |
Credit Card, Bank Wire, PayPal, or Check |
| $5,001 to $25,000 (USD) |
Bank Wire, PayPal, or Check |
| $25,001 (USD) + |
Bank Wire Only |
|
13. Is there a holding period for personal checks?
Yes, we hold personal checks for a period of seven business days to allow them to clear. Regardless of them clearing before shipping the order. Under special circumstances some checks can be held for up to 21 days. If this instance were to occur you will be notified.
14. Where and how do I wire bank funds?
Once order is placed we will contact you to confirm order and provide you wiring instructions on the next business day.
15. How quickly will you need my payment?
We recommend mailing your payment the same day your order is placed and using 2-3 day priority mail through the United States Postal Service to insure your payment is received on time.
16. What happens if I do not send a check or bank wire for my order after it has been confirmed?
We will contact you to check the status of your payment five business days after your order has been placed. If we have not response your order will be canceled if you do not receive payment.
Shipping Options
17. How much are the shipping costs?
The Austin Coin Collecting Society uses the United States Postal Service for shipments of all packages.
Under $34.99 - $2.95 U.S. Postal.
$35-199 - $7 U.S. Postal.
$200 to $999 - $15 U.S. Postal Registered, Insured.
$1,000 to $2,399 - $25 U.S. Postal Registered, Insured.
$2,400 to $5,000 - $32 U.S. Postal Registered, Insured.
18. Do you ship outside of the United States?
No, we currently only ship our packages within the United States. We send packages only through the United States Postal Service, Registered and Insured.
19. How is the shipment wrapped?
The shipment is wrapped in a plain brown box with minimal markings to ensure your safety.
20. How long does it take for the shipment to arrive?
Once a package is shipped, we estimate that it will usually arrive within 7-10 business days. Some packages may take longer to arrive and we will notify you with any shipping delay.
Miscellaneous
21. What is the return policy?
All rare coins are sold on the internet are backed by a 14-Day Money-back Guarantee. If for any reason you are not 100% satisfied, you may return your order within 14 days of receipt for a full refund including shipping charges both ways. Due to the extremely volatile nature of the bullion market, all gold, silver, and platinum bullion purchases are final once accepted by the company.
22. Am I taking a risk when I order precious metals?
When you make any investment, there are risks involved, and the same is true for precious metals. The values of Gold, Silver, Platinum, and Palladium depend on many market and economic factors. Since coins may go down as well as up in value, investing in precious metals may not be for everyone.
23. What's the price of gold today?
We currently have graphs and historical data on gold, silver, and platinum prices. Please visit http://goldprices.com for the most up-to-date live prices.